SalesMagic Adds Telephony and Recorded Call Analysis
As the expectations for sales teams grow, so does the pressure on sales training to keep up. Modern reps need more than modules and mock calls...they need real practice, real feedback, and tools that mirror the real-world environments they sell in. That’s why we’re excited to announce two major product updates that bring SalesMagic even closer to the rhythm of live selling: telephony integration and live call analysis.
Bringing Realism to Roleplay: Telephony Integration
Until now, SalesMagic has delivered high-fidelity simulations through web and desktop which is perfect for structured coaching, messaging refinement, and objection handling. But we recognize that selling on the phone is different. It’s fast-paced, timing-sensitive, and unforgiving. That’s why we’re launching native telephony support.
Sales reps and call center agents can now use their actual phone...desk, softphone, or mobile to practice with AI-powered virtual buyers. The result? A training experience that feels just like the real thing. Reps can build muscle memory for live call pacing, tone control, and phone-specific cues like pauses, silences, and interruptions.
For call centers and phone-heavy teams, this unlocks the ability to:
- Recreate real call conditions for objection handling and scripting
- Eliminate awkward context switching between platforms
- Build confidence for new reps and consistency across teams
It’s immersive, intuitive, and ready to integrate into the daily call flow.
Close the Loop with Live Call Import & Analysis
Training only works if it drives performance. With our new live call import and analysis, enablement leaders can now connect practice to real-world results. Teams can upload recorded sales calls from real customer conversations directly into SalesMagic’s call analysis engine.
That means:
- Consistent grading across practice and real calls
- Coaching continuity — reps see exactly how skills from training show up in the field
- Full-cycle performance visibility for managers and enablement leads
Using the same analysis models across practice and live calls ensures alignment. Reps aren’t just improving in isolation...they’re building habits that translate.
A Smarter, Stronger Feedback Loop
Combined, these features form a powerful training-feedback-performance loop:
- Reps practice with AI prospects using real phones
- SalesMagic delivers immediate, structured coaching
- Managers analyze actual sales calls with the same scoring model
- Reps revisit weak spots with targeted practice
This isn’t theoretical learning. It’s training that meets reps where they are, reflects how they sell, and tracks how they grow.
Train Like You Sell. Then Sell Like a Pro.
These updates are more than feature releases. They’re part of our bigger vision: helping sales teams train in context, perform with confidence, and close the loop between enablement and execution.
SalesMagic. Where practice meets performance.